Policies

Deposits and Card Filing

Deposits are taken to secure appointments, cover individual product cost, and/or processing/packaging/shipping rate. All deposits will be due before service date and before web orders are processed for all of LJB Extension Products.

Card information does not remain on file with Layla J Beauty LLC. Please review the privacy policy of SquareSpace.com, Secureacuityscheduling.com, Sqaure.com, and PayPal.com for concerns on payment and information security. Details for your payment processing method will be rendered at the time of purchase by your payment processing company. Please review their privacy policy before confirming payment. 

Cancellation Policy

 24 hours notice is required for cancellation of your scheduled services in order to avoid a late cancellation fee. Clients canceling less than 24 hours of your scheduled appointment will be required to pay 50% of the services reserved in order to continue booking services.

If you have booked your appointment with less than 24 hours between your booking time and scheduled appointment you are required to cancel 3 hours before your service start time to avoid the late cancellation fee. 

Appointments booked with less than 3 hours of time between when the appointment was made, and when the appointment was scheduled to take place are not subject to this policy. While there is no fee applied for these cancellations, you may be required to leave a credit card on file or a deposit in order to book future appointments if this happens more than once.

Please note that cancellations can only be made through online booking, phone call, and text messaging. PLEASE DO NOT CANCEL VIA EMAIL!

Late Arrivals

If you think you may be late for your appointment, please call the salon and let us know. A call will be made to any late clients 10 minutes into their scheduled start time. If the client is unable to be reached your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time. 

No Shows

If you do not show up for your scheduled appointments, without contact to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will be also be required to have a credit card on file to secure any future bookings. Please note that to cancel your appointments during Layla J Beauty LLC  hours of operation, a phone call or text message is required.

Clients who no-show on more than one occasion will be required to pay in full before any appointments are booked unless they have a service bundle to cover the services.

Services

There is a NO REFUND POLICY on services that are fully completed. Only complimentary fixes are allowed within 3 days of the service completion pending approval that only stylist error has happened. 

Products

Unused/unopened retail products/tools maybe refunded within 7 days of purchase. Only an exchange or client service/product credit will be issued for up to 14 days. Used products and tools may only be exchanged or credited, pending approval.

Specials & Service Bundles

Bundles, once purchased, are non-refundable. The value of the remaining services on a package may be returned for a credit pending approval. Once a service bundle has been returned you are not able to purchase that bundle again. 

Service bundles all have an expiry date associated with them and after this time is up, any unused services will no longer be available for use.

Lengthy + Multiple services

Any bookings spanning longer than 3 hours, or group bookings for 3 people or more must be secured by having a valid credit card attached to your sparks salons client account. In event of late cancellations or no-shows, the credit card will be charged as outlined in our policies above. 

For clients who do not wish to place a credit card on their file, there is the option to pay an invoice deposit via Square of  40% on the appointments you wish to book. 

Extensions, Wigs, Human Boho Hair

All Customized Wigs, Extensions, or Human Boho Hair are non-refundable.

Shipped Extensions in its original packaging, unaltered, and in a paid return package will be accepted 7 days after purchase. Alterations to wigs can be made within 3 days of final payment. Please contact us @ laylajbeauty.co@gmail.com